Return and Exchange Policy

At Veiledsister.com, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free return and exchange policy. Please review the following terms and conditions:

1. Eligibility for Returns and Exchanges:

  • We accept returns and exchanges for items that are unworn, unwashed, and in their original condition with all tags attached.
  • Items must be returned or exchanged within 14 days from the date of delivery.
  • Personalized or customized items are not eligible for returns or exchanges unless they are defective or damaged upon arrival.

2. Return Process:

  • To initiate a return, please contact our customer support team within the specified return period to request a Return Merchandise Authorization (RMA) number.
  • Pack the item securely in its original packaging and include the RMA number on the outside of the package.
  • Ship the item back to us using a traceable shipping method. The return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective/damaged item.
  • Once we receive and inspect the returned item, we will process your refund or exchange according to your preference.

3. Refund Options:

  • Refunds will be issued to the original form of payment used for the purchase.
  • Please allow up to 10 business days for the refund to be processed and reflected in your account, depending on your payment provider’s processing time.

4. Exchange Process:

  • If you would like to exchange an item for a different size, color, or style, please contact our customer support team to arrange the exchange.
  • We will process the exchange once we receive the returned item and verify its eligibility based on our return policy.
  • Exchanges are subject to availability. If the desired item is out of stock, we will issue a refund or store credit according to your preference.

5. Defective or Damaged Items:

  • If you receive a defective or damaged item, please contact us immediately with details and photographic evidence of the issue.
  • We will work with you to arrange for a replacement, repair, or refund, depending on the circumstances and the availability of the item.

6. Return Exceptions:

  • We reserve the right to refuse returns or exchanges that do not meet our eligibility criteria or are outside the specified return period.
  • Final sale items, clearance items, and accessories (such as jewelry, belts, and undergarments) are not eligible for returns or exchanges unless they are defective or damaged upon arrival.

7. Contact Us:

  • If you have any questions or concerns about our return and exchange policy, please contact our customer support team for assistance.

By making a purchase with Veiledsister.com, you agree to abide by our return and exchange policy. We are committed to providing you with a positive shopping experience, and we will do our best to address any issues or concerns you may have.